Scope of Application

This policy applies to all paid services offered by LGST on the website site , including but not limited to:

Custom application development

Subscriptions to ongoing services

Software license purchases

 

2. General Refund Conditions

✅ Eligible cases:

 

Projects canceled before development began (full refund within 14 days)

Non-compliance with contractual specifications (after technical verification)

Documented invoicing error

 

❌ Ineligible cases:

Work already underway (progress > 20%)

Changes in requirements during the project

Services already delivered and functional

 

3. Request Procedures

 

To initiate a refund:

Send a written request to info@lgst.site with:

Project/invoice reference

Detailed reason for the request

Supporting evidence (screenshots, documents)

Our team will process Your request within 7 business days

 

4. Refund Methods

 

Account Credit: Preferred option for returning customers

Bank Transfer: Processed within 5-10 days (less any fees)

Credit Card: Via your original payment gateway

Delays vary depending on your financial institution. 5. Specific Deadlines per Service
Maximum Service Deadline Administrative Fees
Custom Development 30 days after cancellation 10% of the amount
Software Licenses Non-refundable after activation -
Training 14 days before the scheduled date 20%

6. Disputes & Mediation

 

In case of disagreement:

Our customer service will attempt an amicable resolution within 15 days.

If dissatisfied, you can contact:

Local Consumer Ombudsman

Affiliated Professional Organization

 

7. Exceptions

 

Refunds may be refused in the event of:

Attempted fraud or misrepresentation

Repeated failure by the customer to meet contractual deadlines

 

8. Contact

For any questions:

Email: info@lgst.site
Telephone: +44 7883415917 (Accounting Department)
Postal Address: 128 City Road, London, EC1V 2NX